Orders:
1. Is your jewellery made of real Silver ?
Yes! All our jewelry is crafted from 100% genuine 925 sterling silver, ensuring long-lasting shine and purity.
2.What purity of silver do you use?
We use 92.5% pure silver (commonly known as Sterling Silver), which is the international standard for fine jewelry.
3. Are your pieces hallmarked or stamped?
Yes, each piece is hallmarked with a 925 stamp to certify its authenticity and purity.
4.Will the silver tarnish over time?
Real silver can naturally oxidize over time, but regular cleaning with a soft polishing cloth will keep your jewelry bright and shiny.
5.Do your products contain nickel or other harmful metals?
No. All AR Jewellery products are nickel-free and hypoallergenic, safe for sensitive skin.
6. How can I clean and maintain my silver jewelry?.
Wipe your jewelry gently with a soft, dry cloth after each use. Store it in a dry place away from moisture and perfumes.
7. Do you offer custom designs or engraving?
Yes, we offer custom orders and personalized engraving on select items. Please contact us via WhatsApp or email for details.
Shipping & Returns:
1.How long does it take to process and ship my order?
Orders are usually processed within 1–2 business days and delivered within 3–7 working days, depending on your location.
2.Do you offer express delivery?
Yes, express and same-day delivery options are available in selected city Please check at checkout or contact us for more confirmation.
3. Do you ship internationally?
Yes, we ship worldwide. International shipping times vary based on destination and customs clearance.
4.How can I track my order?
Once your order ships, you’ll receive a tracking link via email or WhatsApp to monitor your delivery in real time.
5.Can I change my shipping address after placing the order?
You can update your address within 12 hours of placing the order by contacting our support team.
Payment:
Do you offer discounts or promo codes?
Yes! Follow us on Instagram and subscribe to our newsletter for exclusive offers, giveaways, and discount codes.
Are prices inclusive of taxes?
Yes, all prices shown on our website are inclusive of applicable taxes unless otherwise stated.
Is it safe to pay online?
Absolutely. Our website uses secure SSL encryption to ensure all payment and personal information is protected.